In customer service, respectful treatment and meeting the needs of each client has always been stressful. But more and more organizations are learning that this emphasis must include internal customers as well. If your employees respect internal customers, they will carry over this attitude when they deal with your external clients. Know your internal employees and have your staff master the vital techniques to serve them efficiently. By asking questions, listening and keeping their word, your workers can cultivate a positive and more productive working environment.
Coastal – 19 Minutes