Hostile customers, unreasonable co-workers, indecisive clientele, vacillating bosses, over-agreeable (but do-nothing) subordinates – You meet them every day, and dealing with them, can be very stressful. But it does not need to be, as long as you got the tricks to identify, understand and cope. This program, based on the best-selling book “Coping with Difficult People” by Dr. Robert M. Bramson, examines useful skills in dealing with these so-hard-to-handle people.

Coastal – 37 Minutes