This program will show you how to communicate with your employees every stop of the way during organizational change. You’ll learn why it’s important to know sensitivity and be a sounding board to build trust with your employees. You’ll also discover how to: Communicate a clear, consistent message that reinforces the positive aspects of change; keep morale high and reduce complaining once the change is in place; teach employees to overcome fear; enlist “influence agents” to increase acceptance; announce the change in a way that will lower resistance; employ the “BACK” technique to put the change into perspective; Keep the momentum going once the change has begun; motivate employees according to their personalities and monitor how well you’re communicating the change.

DVD – 23:00 – Aurora Pictures