Showing 1–16 of 46 results
Harassment can cost your organization in legal fees, damaged employee morale and decreased productivity. Effective anti-harassment training is one of the best ways to combat against this negative behavior. A Clear Picture covers the different types of harassment, intention vs. perception, humor in the workplace and more. This program will give your employees a clear picture when it comes to their role in preventing and reporting harassment.
Coastal – 20 Minutes
Too Many organizations are learning the hard way that the actions or inactions of their leaders can create a tremendous liability when it comes to workplace harassment. In recent U.S. Supreme Court rulings, the court made it clear that a company could be held liable for the supervisor’s behavior even if they had no knowledge of that behavior.
Accident investigation is a key component of any effective safety process, but very few investigations achieve their intended purpose. All too often the focus of an investigation is finding someone responsible for an incident, but it should really be about finding facts, find real causes and finding the fixes that will prevent the incident from happening again. For an accident investigation to be successful, it must lead to proactive safety improvements and injury prevention. This program will help everyone involved in an investigation – employees and investigator – understand their roles in the process. Viewers will also learn how to recognize common mistakes made during an investigation and how to make the right changes that can prevent injuries and improve workplace safety.
DVD – 23:00 Minutes – Aurora Pictures
Fear, anger, frustration, humiliation, helplessness… these feelings shouldn’t be part of anyone’s job description. But they can be common in workplaces where bullying and other disruptive behavior is a problem. Your customers know that this type of behavior interferes with the functioning of a workplace, disturbs and threatens employees and can even affect their health… and that it can also damage a company’s business and reputation. Employees and managers both need to understand bullying and disruptive behavior, and know what to do to prevent it or shut it down. Bullying and Other Disruptive Behavior: for Employees discusses how to recognize bullies and disruptive people, explains the impact their behavior can have and outlines the steps employees can take to help address these problems.
Aurora Pictures – 17 Minutes
Fear, anger, frustration, humiliation, helplessness… these feelings shouldn’t be part of anyone’s job description. But they can be common in workplaces where bullying and other disruptive behavior is a problem. Your customers know that this type of behavior interferes with the functioning of a workplace, disturbs and threatens employees and can even affect their health… and that it can also damage a company’s business and reputation. Employees and managers both need to understand bullying and disruptive behavior, and know what to do to prevent it or shut it down. Bullying and Other Disruptive Behavior: for Managers and Supervisors focuses on tools and techniques that can be used to raise awareness of the problem in a department, investigate reports of disruptive behavior, and intervene as necessary.
Aurora Pictures – 22 Minutes
In customer service, respectful treatment and meeting the needs of each client has always been stressful. But more and more organizations are learning that this emphasis must include internal customers as well. If your employees respect internal customers, they will carry over this attitude when they deal with your external clients. Know your internal employees and have your staff master the vital techniques to serve them efficiently. By asking questions, listening and keeping their word, your workers can cultivate a positive and more productive working environment.
Coastal – 19 Minutes
Conflict in the workplace is inevitable. Anytime two or more people come together, they will eventually disagree about something. While some conflict can be healthy, it is often an indication that there is something wrong. Conflict is frequently a “call to action”… a problem crying out for a solution. The good news about conflict is that it is usually based on “caring”. The more someone defends their point of view in an argument, the more they care. But if conflict is allowed to fester and grow without a resolution, it can lead to serious problems such as threats and even physical violence. The effectiveness of an entire organization can be harmed if conflict is allowed to escalate.
Aurora Pictures – 17 Minutes
This video follows a friendly rivalry between two coworkers, competing to show off their customer service skills. Meeting various challenges along the way, their story shows why customer service counts!
DVD – Kantola Productions – 18 minutes
Telephone customer service can be very challenging, especially because customers can’t see you (and you can’t see them). That’s why you need to focus on specific telephone communication skills. In this video our hosts explain these skills and more in a comedic and entertaining way that keeps viewer interest while at the same time making the point.
DVD – Kantola Productions – 17 minutes
Municipal employees will understand and be ready to use the basic techniques that are necessary to successfully calm emotionally charged situations with difficult citizens. This program follows five difficult situations city employees have faced in the past from the beginning of the incident to its successful conclusion and includes explanations of how to assess the situation, how to position yourself, how to interact with the other person, and how to slowly take control of the situation.
DVD – 10 Minutes – Advanced Concept Research
Substance abuse is a huge, worldwide problem. In the United States alone there are over 50 million binge drinkers, 17 million illegal drug users and almost 15 million people who abuse prescription medications. Most substance abusers have jobs. In fact, it is estimated that one out of every 10 workers has a substance abuse problem. An employee with an alcohol or drug problem can decrease productivity, create a hostile work environment and damage a company’s good name. Worst of all, the actions of a worker who is “under the influence” can completely undermine a company’s efforts to keep people safe. The second-part is a two-part series on dealing with drug and alcohol abuse in the workplace, the training program “Dealing with Drug and Alcohol Abuse…for Managers and Supervisors” discusses the various forms of substance abuse that are typically found in the workplace, how managers and supervisors can detect substance abuse problems and what they should and should not do if they discover a worker with a substance abuse problem.
DVD 19:00 Minutes Aurora Pictures
Hostile customers, unreasonable co-workers, indecisive clientele, vacillating bosses, over-agreeable (but do-nothing) subordinates – You meet them every day, and dealing with them, can be very stressful. But it does not need to be, as long as you got the tricks to identify, understand and cope. This program, based on the best-selling book “Coping with Difficult People” by Dr. Robert M. Bramson, examines useful skills in dealing with these so-hard-to-handle people.
Coastal – 37 Minutes
Creating an inclusive environment in the workplace can be a challenge. Employees sometimes clash and don’t work together as well as they should, even when they come from the same background. Add differences to the mix and this friction can get even worse, damaging teamwork and hurting the productivity of the group as a whole. Fortunately, there are specific skills that can help us smooth workplace interactions and resolve issues that might come up, whether they involve ethnicity, age, gender, sexual orientation, disabilities or anything else that makes people feel different.
Kantola – 20 Minutes
This video delivers a powerful lesson to your organization and helps develop a more diversity-friendly culture. It helps employees understand, accept, and value differences. Employees must work together and create a unity that raises productivity and improves the bottom line.
Publisher: DVD – DuPont
Who said you shouldn’t sweat the small stuff? What if those small things undermined morale and reduced productivity? Drop by Drop demonstrates how the small slights, subtle discriminations and tiny injustices can add up to big problems in your workplace!
Publisher: DVD – Du Pont
Who said you shouldn’t sweat the small stuff? What if those small things undermined morale and reduced productivity? Drop by Drop: Unconscious Bias demonstrates how the small slights, subtle discrimination and tiny injustices can add up to big problems in your workplace! These little negative gestures are called “micro-inequities” and they occur in organizations every day. These small communications or disrespect, prejudice and inequality aren’t overt, but they can be incredibly destructive. A poison in the workplace that isn’t delivered in a bucket, but takes its toll drop by drop.